Refund policy

 

REFUND & RETURNS POLICY

Junday Limited
Company Number: 12361713
Website: junday.com
United Kingdom Only
Last Updated: 12/02/2026

1. Overview

This Refund & Returns Policy applies to all purchases made via junday.com, including:

  • One-time purchases

  • Subscription orders

  • Beverages

  • Supplements

  • Consumable and ingestible products

By placing an order, you agree to this policy. Due to the nature of our products (sealed consumable and ingestible goods), hygiene and safety regulations limit return eligibility. Nothing in this policy affects your statutory rights under UK law.

2. Change of Mind

We do not accept returns or offer refunds for:

  • Change of mind

  • Taste or flavour preference

  • Personal preference

  • Orders placed in error

  • Unwanted items

As our products are sealed consumable goods, they are exempt from the standard 14-day cancellation right once dispatched and supplied, in accordance with the Consumer Contracts Regulations 2013. Please review your order carefully before checkout.

3. Damaged Goods

If your order arrives damaged, we offer a replacement only (no refund).

To qualify:

  • You must contact us within 48 hours of delivery

  • The product must be unopened

  • You must provide clear photographs of:

    • The outer shipping packaging

    • The damaged product packaging

    • The unopened damaged item(s)

Photos must be emailed to: hello@junday.com

If approved, a replacement will be sent at no additional cost.

Failure to provide sufficient evidence may result in the claim being declined.

4. Faulty, Defective or Incorrect Items

Under the Consumer Rights Act 2015, goods must be:

  • As described

  • Of satisfactory quality

  • Fit for purpose

If you receive a defective or incorrect product, please contact us within 30 days of receipt.

Where appropriate, we may provide:

  • Replacement product, or

  • Refund (if replacement is not possible or appropriate)

We may request supporting evidence before approving a claim.

5. Product Results & Claimed Benefits

Some of our products may reference general wellness benefits (for example, supporting collagen production, skin health, or overall wellbeing).

Individual results may vary depending on factors including lifestyle, diet, genetics, consistency of use, and individual health conditions.

We do not guarantee specific results or outcomes from the use of our products.

We do not offer refunds based on:

  • Failure to achieve expected results

  • Perceived lack of effectiveness

  • Personal dissatisfaction with outcomes

  • Subjective interpretation of benefits

  • Lack of visible or measurable improvement

Refunds will not be provided solely because a customer believes the product did not deliver the desired benefit.

Nothing in this section excludes or limits your statutory rights where a product is faulty, not as described, or misleadingly marketed.

6. Health & Safety

Customers are responsible for reviewing ingredients and product information before purchase.

We do not offer refunds for:

  • Individual intolerances or sensitivities

  • Allergic reactions where ingredients were clearly listed

  • Incorrect use not in accordance with instructions

  • Failure to consult a healthcare professional where appropriate

If you have allergies, medical conditions, are pregnant, or are taking medication, you should consult a qualified professional before use.

7. Subscriptions

7.1 Automatic Renewal

If you purchase a subscription:

  • It renews automatically at the selected interval

  • You authorise recurring payments

  • Billing occurs at the frequency selected at checkout

7.2 Cancelling a Subscription

You may cancel your subscription at any time by:

Cancellation must be completed before your next billing date.

If cancellation occurs after billing has been processed, the upcoming shipment will proceed and no refund will be issued.

7.3 Subscription Refunds

We do not provide refunds for:

  • Renewed subscription payments

  • Orders processed before cancellation

  • Partially used subscription periods

  • Taste or personal preference

  • Dissatisfaction with product results

Customers are responsible for managing their subscription before renewal.

8. Returns & Postage

We do not accept returns unless:

  • The product is confirmed faulty, or

  • An incorrect item was supplied

Return postage costs are not covered unless the item is verified as faulty.

Unauthorised returns may not be processed.

9. Delivery

  • Delivery area: United Kingdom only

  • Delivery cost: Free UK delivery

  • Estimated delivery timeframe: 3–4 working days

Working days exclude weekends and UK public holidays.

Delivery timeframes are estimates and are not guaranteed.

10. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate delivery information.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Missed delivery attempts

  • Parcels marked as delivered by the courier

Reshipping may require an additional delivery charge.

11. Contact Details

Junday Limited
Company Number: 12361713
Email: hello@junday.com
United Kingdom